Security Incident Response Policy (Last Updated: 11/08/2024)

Purpose and Scope

This policy provides a structured approach to prepare for, respond to, and recover from security incidents. It applies to all employees, contractors, and vendors with access to TaxPro Reply’s data or systems.

Incident Response Team (IRT)

Team Composition:

a) The IRT is led by a designated Incident Commander and includes representatives from IT, legal, human resources, and other relevant departments.

Responsibilities:

a) The IRT is responsible for incident classification, containment, eradication, recovery, and communication.

Incident Classification

Severity Levels:

a) Incidents are classified based on impact and urgency, ranging from minor issues to critical breaches.

Evaluation Process:

a) The Incident Commander evaluates the scope and severity of incidents to determine the appropriate course of action.

Response Procedures

Containment:

a) Steps are taken to prevent further damage or unauthorized access during an incident.

Eradication and Recovery:

a) Root causes are identified and eliminated, followed by the restoration of affected systems.

Communication Protocols

Internal Updates:

a) Regular updates are provided to management and relevant stakeholders.

External Notifications:

a) The Incident Commander coordinates communication with external parties, such as law enforcement or regulatory bodies, if required.

Post-Incident Review

Debriefing:

a) The IRT conducts a review to assess the response's effectiveness and identify areas for improvement.

Documentation:

a) Incident details, lessons learned, and updated procedures are documented for future reference.

Maintenance and Updates

The policy is reviewed and updated annually to ensure relevance and effectiveness. Regular training exercises are conducted to prepare the IRT for real incidents.